Effective Date: 9/15/2025
Last Updated: 9/15/2025

Welcome to Kool Grace. These Terms & Conditions (“Terms”) govern your use of https://koolgrace.com (the “Site”) and purchases from us. By ordering from us, you agree to these Terms.

 

1. Orders & Payments

• All orders are subject to acceptance and availability.
  
  
• We accept major credit/debit cards and other payment options provided at checkout.
  
  
• Your order is confirmed once payment is successfully processed.

 

2. Shipping & Delivery

• We currently ship within the United States only.
  
  
• Standard shipping is free unless otherwise stated at checkout.
  
  
• Delivery typically takes 15–25 business days, depending on product and location.
  
  
• Delays may occur due to carriers, customs, or factors outside our control.
  
  
• Risk of loss passes to you once the order is handed to the carrier.
  
  

3. Returns & Exchanges

• We do not accept returns for a change of mind.
  
  
• If your item is defective, damaged, or incorrect, you may request an exchange within 7 business days of delivery.
  
  
• To request an exchange, contact info@koolgrace.com with your order number, photos, and description of the issue.
  
  
• We may require you to return the item (at your cost unless otherwise agreed)  before sending a replacement.

4. Cancellations

• Orders can only be cancelled before shipment. Once shipped, cancellations are not possible.

5. Product Information

• We make every effort to describe products accurately, but slight variations in color, size, or features may occur.
  
  
• We are not responsible for such variations.

6. Liability

• To the maximum extent permitted by law, Kool Grace is not liable for indirect or consequential damages.
  
  
• Our total liability will not exceed the purchase price of the product in question.
  
  

7. Intellectual Property

All website content created by Kool Grace, including our logo, brand name, website design, and any original text or graphics, is owned by us and protected under applicable intellectual property laws. Product images, descriptions, and trademarks may be the property of their respective owners and are used with permission or under license from our suppliers. You may not reproduce or use our brand assets without our prior written consent.

8. Governing Law

These Terms are governed by the laws of the United States and the State of [Insert State]. Any disputes will be resolved in the courts of that state.

9. Updates

We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date.