Privacy Policy

Effective Date: 9/15/2025
Last Updated: 9/15/2025

At Kool Grace (“we,” “our,” “us”), we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://koolgrace.com (the “Site”) or purchase our products.

1. Information We Collect

Personal Information: name, email, billing/shipping address, phone number.
Order Information: items purchased, payment method (processed securely by third-party providers).
Technical Information: IP address, device type, browser, and cookies.
Marketing Preferences: your choices regarding receiving promotional emails.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about your purchase.
Provide customer service and support.
Improve our website and product offerings.
Send promotional offers (only if you opt in).

Sharing Your Information

We only share your information with trusted third parties who help us run our business, including:

Payment processors (to handle secure transactions).
Shipping and fulfillment providers (to deliver your order).
Analytics and advertising partners (such as Google Analytics or Meta Pixel, if you consent).

We never sell your personal data.

4. Data Retention

Order records: kept as long as necessary to comply with U.S. tax/accounting laws (up to 7 years).
Marketing data: kept until you unsubscribe.
Customer support inquiries: up to 3 years.

5. Security

We use secure servers, encryption, and restricted access to safeguard your information. No system is completely secure, but we work to protect your data.

6. Your Rights

You may:

Request access, correction, or deletion of your personal data.
Opt out of marketing emails at any time by clicking “unsubscribe” or contacting us.

7. Cookies

We use cookies to operate our site, improve performance, and deliver relevant advertising. You can manage cookies in your browser settings.

8. Contact Us

For privacy questions or requests:
info@koolgrace.com